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Smart City Standards and Benchmarks

Definitions for Smart Cities

  • The UK Department of Business, Innovation and Skills considers smart cities a process rather than as a static outcome, in which increased citizen engagement, hard infrastructure, social capital and digital technologies make cities more liveable, resilient and better able to respond to challenges.
  • The British Standards Institute defines it as “the effective integration of physical, digital and human systems in the built environment to deliver sustainable, prosperous and inclusive future of its citizens”.
  • IBM defines a smart city as “one that makes optimal use of all the interconnected information available today to better understand and control its operations and optimize the use of limited resources”.
  • CISCO defines smart cities as those who adopt scalable solutions that take advantage of information and communications technology (ICT) it increase efficiencies, reduce costs and enhance the quality of life”.
  • Wikipedia defines a city as Smart when investments in human and social capital and traditional (Transport) and modern (ICT) communications infrastructure fuel sustainable economic development and a high quality of life, with a wise management of natural resources, through participatory action and engagement (Caragliu et al, 2009)
  • Accenture defines it as “A Smart City delivers public and civic services to citizen and businesses in an integrated and resource efficient way while enabling innovative collaborations to improve quality of life and grow the local and national economy”

Benchmarks for SmartCities







  • Maximum travel time of 30 minutes in small medium size cities and 45 minutes in metropolitan areas
  • Continuous unobstructed footpath of minimum 2m wide on either side of all street with RoW 12m or more
  • Dedicated and physically segregated bicycle tracks with a width of 2m or more, one in each direction,should be provided on all streets with carriage way larger than 10m (notROW)
  • High quality and high frequency mass transport within 800m(10-15 minute walking distance) of all residences in areas over 175 persons / ha of built area
  • Access to para-transit within 300m walking distance.


Spatial Planning

  • 175 persons per Ha along transit corridors.
  • 95% of residences should have daily needs retail,parks, primary schools and recreational areas accessible within 400m walking distance.
  • 95% residences should have access to employment and public and institutional services by public transport or bicycle or walk
  • At least 20% of all residential units to be occupied by economically weaker sections in eachTransit Oriented Development Zone 800m from Transit Stations
  • At least 30% residential and 30% commercial/institutional in every TOD Zone within 800m of TransitStations


Water Supply

  • 24 x 7 supply of water
  • 100% household with direct water supply connections
  • 135 litres of per capita supply of water
  • 100% metering of water connections
  • 100% efficiency in collection of water related charges


Sewerage Sanitation

  • 100% households should have access to toilets
  • 100% schools should have separate toilets for girls
  • 100% households should be connected to the waste water network
  • 100% efficiency in the collection and treatment of waste water
  • 100% efficiency in the collection of sewerage network


Solid Waste Management

  • 100% households are covered by daily door-step collection system.
  • 100% collection of municipal solid waste
  • 100% segregation of waste at source, i.e.bio-degradable and non-degradable waste
  • 100% recycling of solid waste


Storm Water Drainage

  • 100% coverage of road network with storm water drainage network
  • Aggregate number of incidents of water logging reported in a Year =0
  • 100% rainwater harvesting



  • 100% households have electricity connection
  • 24 x 7 supply of electricity
  • 100% metering of electricity supply
  • 100% recovery of cost
  • Tariff slabs that work towards minimizing waste


Telephone connections

  • 100% households have a telephone connection including mobile


Wi-Fi Connectivity

  • 100% of the city has Wi-Fi connectivity
  • 100 Mbps internet speed


Health CareFacilities

  • Availability of telemedicine facilities to 100% residents
  • 30 minutes emergency response time
  • 1 dispensary for every 15,000 residents
  • Nursing home, child, welfare and maternity,centre

- 25 to 30 beds per lakh population

  • Intermediate Hospital (Category B) - 80 beds per lakh population 
  • Intermediate Hospital (Category A) – 200 beds per lakh population
  • Multi-Speciality Hospital – 200 beds per lakh population
  • Speciality Hospital – 200 beds per lakh population
  • General Hospital – 500 beds per lakh population
  • 10020Family Welfare Centre for every 50,000 residents
  • 1 Diagnostic centre for every 50,000 residents
  • 1 Veterinary Hospital for every 5 lakh residents
  • 1 Dispensary for pet for every 1 lakh residents




Pre Primary to Secondary Education

  • Area equivalent to 15% of residential area for building hospitals
  • 1 Pre Primary/ Nursery School for every 2,500 residents
  • 1 Primary School (class I to V) for every 5,000 residents
  • 1 Senior Secondary School (Class VI to XII)for every 7,500 residents
  • 1 integrated school (Class I to XII) per lakh of population
  • 1 school for physically challenged for every 45,000 residents
  • 1 school for mentally challenged for 10 lakh population


Higher Education

  • 1 college per 1.25 lakh population
  • university
  • 1 technical education centre per 10 lakh population
  • 1 engineering college per 10 lakh population
  • 1 medical college per 10 lakh population
  • 1 other professional college per 10 lakh population
  • 1 paramedical institute per 10 lakh population
  • 1 veterinary institute


Fire Fighting

  • 1 fire station per 2 lakh population / 5-7km radium
  • 1 sub – fire station with 3-4 km radius 



  • Use of renewable energy in all sectors
  • Rooftop solar panels on all public, institutional and commercial buildings as well as multi-storeyed residential housings
  • Adherence to green building norms
  • Common ducting for all services
  • Double entry accounting on real time basis
  • 3D maps on GIS of property and all servicespower, water supply, sewerage etc.
  • Cities to formulate building and parking standards