“E-Government” refers to the use by government agencies of information technologies that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits are less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.
E-Governance assist in helping cities make better decisions and become more competitive, as well as engaging with citizens in democratic activities and decision-making processes and may provide a new vehicle for the emerging ‘smart city’.